ICAS4106B Action and complete change requests

Review change requests
1. Receive and document requests for hardware and software changes, utilising a change management system and according to organisational help desk procedures

2. Gather and organise system data relevant to the change requests, using available diagnostic tools

3. Review the proposed changes against current and future business requirements and examine the system data, with work team, in order to select appropriate changes to be carried out

4. Discuss and clarify the selected changes with client
Modify system according to requested changes
1. Develop a plan, with prioritised tasks and contingency arrangements, for modification of the system
2. Undertake the selected system changes according to organisational guidelines and procedures and in accordance with manufacturer recommendations

3. Test the system changes for performance and identify problems

4. Resolve identified problems

5. Revise relevant client and technical documentation to reflect system changes according to organisational standards

6. Notify client of status of change and update change management system, as per organisational help desk procedures

ProjectTrack 2007 - Personal Edition Overview

The Personal Edition of ProjectTrack is targeted to anyone that needs to manage projects in a single user environment.

ProjectTrack compliments applications such as MS Project, but does not replace them. Rather than a planning tool, ProjectTrack is a program to help you execute your plan; saving you time with all the administrative work that surrounds projects.
or example, if you use a spreadsheet or word processor to keep track of action items (to-dos), issues, milestones, etc. You can use ProjectTrack to keep track of all those items from a single location. You can have multiple companies and projects, each one of them with its own set of information. But keeping track of things is not all you can do with ProjectTrack. Most projects generate documents that need to be easily accessible. They can be linked directly to the project, saving time and stress searching. What about looking for a document related to a project that was finished some time ago? With ProjectTrack, the document can remain linked for easy access.
If, during the course of a year, you spend 2 or more hours looking for documents in your computer, ProjectTrack will pay for itself.
The best way to decide if ProjectTrack is right for you is to try it. Download our evaluation version and decide for yourself. This version doesn't have any limitations, but it will remind you to register after 30 days.
Key terms
Hardware: May include but is not limited to workstations, personal computers, modems or other connectivity devices, networks, DSL modems, remote sites, servers
Software: May include but is not limited to commercial, in-house, packaged or customised software
System: May include but is not limited to the hardware and software components that run a computer.
Requirements: May be in reference to the business, system, application, network or people in the organisation.
Client: May include but is not limited to internal departments, external organisations, individual people and employees.
Organisational guidelines: May include but are not limited to personal use of emails and internet access, content of emails, downloading information and accessing particular websites, opening mail with attachments, virus risk, dispute resolution, document procedures and templates, communication methods and financial control mechanisms.
Technical documentation: May include project specifications, reports, help references, technical manuals, training materials and self-paced tutorials, on-line help, user guides, brochures.
Standards: May include ISO/IEC/AS standards, organisational standards, project standards (for further information refer to the Standards Australia website at: www.standards.com.au).
Documentation: May follow ISO/IEC/AS standards, audit trails, naming standards, version control, project management templates and report writing, maintaining equipment inventory; client training and satisfaction reports.
Help desk procedures: May include:· customer contact centre or general contact point that then consults with a supplier or other technician· customer contact centre staffed by technicians capable of solving problems· real-time on-line support· web-based support.